Frequently asked questions

Browse or search for providers, open a listing, and tap Request job. You can chat to agree timing and details before work starts.

Neighborly does not process service payments. You pay your provider directly (cash, EFT, or another method you agree on) after the job.

Providers start at Basic tier. Verified tier requires ID and address checks plus completed jobs. Premium tier reflects sustained high performance.

Praise is a short thank-you (max 200 characters) after a completed job. Reviews include multi-axis ratings and written feedback.

Sign up, choose the provider role, complete onboarding, add service listings, and submit verification documents when ready.

Credits are used for promotions like listing highlights. Admins may allocate credits; providers spend them to boost visibility.

Open the job in My Jobs and cancel if it has not started. Communicate with the other party to avoid confusion.

Use the Report feature on a profile or job, open a Support ticket, or start a Dispute for unresolved payment or service issues.

No. Contact happens through in-app chat unless you choose to share details with your provider or client.

Contact Support from your account. We will verify your identity and process deletion subject to legal retention requirements.