Neighborly

1. Who we are

Neighborly operates a local services marketplace in South Africa. This policy explains how we collect, use, and protect personal information.

Account data: name, email, phone number, role (client or provider), and profile details such as suburb and service categories.

Usage data: job requests, messages, reviews, praises, support tickets, device type, and log data needed to secure the Platform.

Verification data: identity and address documents submitted by providers for trust checks.

We use data to operate the Platform, match clients with providers, process wallet credits, send notifications, and improve safety.

We may use aggregated, de-identified statistics for analytics and product development.

Profile information you choose to publish (name, listings, reviews) is visible to other users as part of the marketplace.

We share data with service providers (hosting, SMS, analytics) under contracts that require appropriate safeguards.

We may disclose information when required by law or to protect users and the Platform.

We retain information while your account is active and as needed for legal, tax, and dispute-resolution purposes.

We apply technical and organisational measures including encryption in transit, access controls, and monitoring.

You may update profile details in Account settings, opt out of non-essential notifications, and request account deletion via Support.

You may object to certain processing where applicable law provides that right.

Neighborly is not intended for users under 18. We do not knowingly collect data from children.

Privacy enquiries: privacy@neighborly.co.za. See our POPIA statement for information officer details and data-subject rights.